Which communication technique is most effective with a resident who has dementia and is agitated?

Which communication technique is most effective with a resident who has dementia and is agitated?

• A. Respond loudly to gain attention.
• B. Use complex medical terms to explain.
• C. Argue the point to correct them.
• D. Use a calm voice, simple short sentences, validate feelings, provide reassurance, avoid arguing, and redirect to a familiar activity.

Answer: (D)